Reporting a problem
Please include your iPhone model, iOS version, NIGIRISE version, what you were doing, and any message shown. Include what you know; all details are not required. Check screenshots for personal information before sending them. We do not need your password or payment card number.
Service has stopped
If service is paused, choose Resume. Service pauses when you leave the app. You can also use 2x, 5x, or 10x speed, or skip service.
Cannot open for service
Check that your course has ten dishes and that you have the required ingredients. In the market, the In course filter helps identify missing ingredients. Available actions also depend on your in-game funds and current service phase.
Saves
Saves are stored on your device. The app does not provide its own cloud sync or transfer of saves to another device. If a save cannot be loaded, do not delete the app. Contact us with the error message and what happened beforehand. Saves are not automatically sent to us.
Purchases
For App Store purchases, billing, or refund requests, use Apple's purchase support: